We have many satisfied heating, cooling and plumbing customers all around the Pittsburgh area. Here are some of their stories.
Your employees Tim and Joe installed our Furnace and Air Conditioner. They worked very hard and when we had a question, they would take the time to explain what they were doing and why.
They left my downstairs and outside spotless. They are both an asset to your company and I would highly recommend your company to all of our friends and neighbors. Also, after you helped us fill out the rebate forms, we received the rebated in about two weeks.
Thank You Again!!! Mr. & Mrs. W.
Recently, we had our annual furnace inspection performed by A Comfort employee Karl. Karl was extremely professional and a delight to work with. As a result of his inspection, A Comfort offered to provide us a new and improved air cleaning system.
Karl returned to our home for the installation and throughout the entire process, Karl maintained an extremely professional and personable demeanor. We are extremely appreciative of his hard work and pleasant attitude.
We would like to extend our thanks to A Comfort for the new air cleaning unit and to Karl for his excellent customer service. Mr. & Mrs. A.
Thank You! Kathy C.
So, today- a holiday for many(July 3), I contacted A-Comfort and requested a service call to find and fix the problem. While I anticipated an answer that someone could be here on Monday, I got a very pleasant response from the employee that she’d see if a plumber could come today. She put me on hold to check and came back promptly to say that a plumber would be here this afternoon.
At 1 pm, Sean L. arrived in his smart new Ford van and proceed to remove the offending cartridge with the one I’d purchased this morning at Home Depot. Being an old fixer upper, I thought I could do it myself. Not true; sadly technology has passed me by.
But, the best part of the day, and the reason I’m writing this letter, is that there was another broken part. Sean checked his van and didn’t have it. Instead of easily saying..”I’ll be back Monday.”, Sean said he’d go back to the shop to look for the part and return. That’s just what he did. We now have hot water in our kitchen sink and before the 4th of July weekend.
In a front page story in yesterday’s Post-Gazette about the Heinz/Kraft merge, founder HJ Heinz was quoted saying.. “To do a common think uncommonly well brings success.” You should be proud of employees like Sean. That’s what he did and that’s why we’ve been a loyal customer of yours since moving to Sewickley more than 20 years ago. Jim & Sandi L.
This relates to the comment line on your survey. These points come to mind concerning our purchase:
* Mark B.’s appearance and presentation were excellent. His knowledge and skill level were obvious. We felt comfortable with him in our presence and home.
* He took his time and we felt he felt nothing to chance. He even asked to see the rooms on our second floor just in case something was out of line or different there.
* I would normally get at least a competitive quote to keep everyone honest, but did not as it did not seem necessary; we were pleased with just one.
* The young men from the install team were polite and efficient. They made one call to me to verify a concern.
* The installation was completed in a professional manner. We were pleased with their work.
A couple unrelated notes:
I am employed with a manufacturing sector. We do not price ourselves to be lowest or the highest. We endeavor to add service as value to each sale. This policy is one of our basic tenets here. This practice is not foreign to Mr. B. as he explained it so during his presentation. I wanted to point out I did acknowledge that and that I feel it says a lot about his integrity. Paul C. - Pittsburgh PA
I have been a customer of yours for approximately 15 years and this was the best service I have ever received! Maggie A.
I’ve recently had the pleasure of a service visit from A Comfort Service (10/31/16). I say “pleasure” because each and every time I’ve called upon A Comfort for assistance the experience has always been extremely professional and fantastic. From a furnace checkup, AC tune-up to a complete furnace shutdown during a polar vortex- A Comfort has always been there to offer speedy, dependable and TRUSTWORTHY service. From the placement of my service request over the phone to the time the service tech is packing up his tools and walking out of the door; everything has always been first-rate and very customer-centric. My latest service visit with Eric was no different. Again, he personified the high standards that I’ve now come to expect from A Comfort Service. There are not to many businesses unfortunately today that I can say that I trust-but A Comfort Service is a business that I do trust. Your “secret sauce” I believe just like any business, is in your employees like Eric.
Keep up the great work A Comfort Service and you’ll have a customer for life in me.Kevin W.
I am writing this letter to acknowledge the exceptional service I received on October 31. I called in that morning because of a pipe that was spraying water in my basement. I spoke to someone in your office who immediately notified me that someone will be at my house in 30 minutes. Steve J. arrived promptly and was able to fix my problem. He was friendly, professional and courteous. He explained to me in a manner that I understood. I wanted to thank you so very much on the exceptional service I received from your company and a special thanks to Steve J. Melissa G.
Dear A Comfort People,
You are all the best! How thoughtful to send Greg and me a gift from your company! I’m so happy I have you and your expert work in my life.
Thank you and God Bless You.Mr. & Mrs. W.
I just wanted to send a quick thank you for the service I received with my last repair. Steve came out to repair our hot water heater, he replaced 2 thermostats and the problem wasn’t fixed. I was honestly frustrated and upset with the money I spent on something that didn’t fix the issue.
I called back this past Friday and spoke with Maggie, after 5 minutes she called me back, had Steve scheduled to come back out within the next several hours. He came exactly at specified time, quickly noticed it was just a faulty wire.
He quickly fixed the problem and took full responsibility.
He was professional and explained to me each part of the process.
Thank you for the excellent customer service, & for being fair and honest.Justin S.